Whether you’re running a business or using a computer at home, you’ll no doubt understand the importance of IT support. We all rely on our PCs and our handheld devices for everything from online banking to the day-to-day business tasks that bring in our income, which is why our IT services should all be carefully considered and why it’s vital to have contact details for IT support professionals.
Of course, things are changing. It used to be the case that you’d contact someone for IT support and they’d drive to your home or office. They’d sit down in front of your computer, and could diagnose the problem and fix it on the spot. Now, IT support services work a little differently.
IT Support Services and the Cloud
Very few people now use their computer as a stand-alone system. Most people are connected to the internet, and are making use of the cloud. You might use online software (Software as a Service), or store your files on a Dropbox server.
If you need IT support then you might find that you no longer need to see someone in person. You might be able to discuss the problem over the phone, send an email or connect using Skype or a similar instant messaging service. Your problem can potentially be solved remotely or at least diagnosed off-site.
That’s great news for you, as it’s usually quicker and a little more cost-effective. IT support companies are able to lower their prices because they’re not travelling to visit everyone that calls for help.
IT Support Services and Multiple Devices
Long gone are the days when an IT support service covered only PCs and Macs. Now, we’re using a wider range of devices to get online, do our work and chat with our friends. You might find that you need IT services not for your computer but for your iPad, your wireless router or your mobile phone. Everything’s connected, which means that internet downtime can be even more disastrous than a broken PC.
IT support providers don’t just fix computer problems any more. In fact, you might call just for advice. A good IT support provider won’t just be there when things go wrong – they’ll also be there to help you decide which equipment you need, which pieces of software you should install and which devices best suit your needs.
IT Support Services and Disaster Planning
It’s best to be in contact with an IT support professional long before you think you need their service. That way, if something goes wrong, it’s easy to get in touch and ask for their help. Early contact with an IT support company can also provide you with the opportunity to check that your computer systems are safe and secure, with software and hardware protected from viruses and physical damage. IT support companies can check that you’re using the right cables, that there are no fire risks and that your company computers aren’t vulnerable.
Everyone can benefit from professional IT support, even if they think that they’re pretty good with a computer, but those most in need are business owners that don’t understand the technical details. That’s particularly true now that scam callers are targeting computer owners by promising remote support for a virus that doesn’t exist. It’s always helpful to have peace of mind, and to know that if you receive a worrying call then you can put down the phone and get in touch with an IT support professional that you know you can trust.
Have you used IT support services? We’d love it if you’d share your experience.
Ria Bolton is a writer and IT specialist based in the North West.