Last week, I tried to garner a social response from Hulu. Via Twitter and Facebook, the brand was extremely prompt and thorough with their responses. They even referenced my Tweet in their Facebook response. Very nicely done! Here's what it all looked like on Twitter:
It's obvious that companies like Hulu that were born on the Internet have more experience using social media in situations like these. They better understand the power of the web and how important it can be for marketing and customer support.
Keep doing the social media thing correctly, Hulu!