Jack Welch is right.
Trust is the single most important factor in business. Period.
Having trust at the top, and ensuring it connects to every single fabric of your organization, is what ultimately builds a thriving culture based on success.
Without trust, you can't manifest the truth.
Truth needs to come in two very important forms in an organization:
- Speaking up when you have something to say
- No sugar-coating (even your boss)
When a new employee is able to speak openly about his emotions, and perhaps his criticisms of what observes, you're building a powerful machine of honesty.
Only the trust that you put into that new employee allows him to speak up - and allows even the CEO to listen with an open mind.